1. Home
  2. FAQ
Help Centre

Frequently Asked Questions
About Scattna

Got questions before signing up — or while you're already playing? This page covers the most common things Filipino players ask about accounts, deposits, withdrawals, games, security, and responsible gaming on Scattna. If you don't find what you need here, reach out to the team at [email protected].

30+
Questions answered
6
Topic categories
24/7
Support available
₱ PHP
All transactions in Peso
Account Payments Games Security VIP Responsible Gaming

Account & Registration

Go to the Register page and fill in your details — full name, Philippine mobile number, email address, and a strong password. You'll receive an OTP on your registered mobile to verify your identity. The whole process takes under two minutes and is completely free.

You must be at least 21 years old. This is a strict requirement — Scattna verifies age as part of the KYC process. Accounts found to belong to individuals under 21 are closed immediately. See our Responsible Gaming page for more information.

No. Each person is allowed exactly one Scattna account. Creating duplicate accounts — even under different names or contact details — is prohibited. If multiple accounts are detected, all associated accounts may be closed and balances linked to the breach may be voided.

Contact our support team at [email protected] with your registered name and mobile number. Once your identity is confirmed, the team will guide you through a secure password reset. Never share your full password with anyone — Scattna staff will never ask for it.

A valid Philippine government-issued ID is required — this could be a PhilSys ID, SSS card, driver's licence, passport, or PRC ID. KYC verification is required before your first withdrawal. You can deposit and play before completing KYC, but the process must be done before funds can be released to your bank or e-wallet.

Deposits & Withdrawals

All transactions on Scattna are in Philippine Peso (₱). You can deposit and withdraw via Philippine bank transfer, online banking (InstaPay and PESONet), and supported local e-wallets. Credit cards and cryptocurrency are not accepted as payment methods on this platform.

Withdrawal processing times vary by payment channel and depend on completing KYC verification. Once a withdrawal is approved, funds are sent to your registered Philippine bank account or e-wallet. Visit the Withdrawal page for full details on the process and timelines.

No. For security and compliance reasons, withdrawals can only be sent to a Philippine bank account or e-wallet registered in the same name as your verified Scattna account. Third-party transfers are not permitted.

Minimum amounts may apply per transaction type and channel. Current deposit and withdrawal limits are shown within your Scattna account at the time of the transaction. Contact [email protected] if you need clarification on specific transaction limits in PHP.

Games & Betting

Scattna offers live casino (Baccarat, Roulette, Blackjack with real dealers), sports betting (PBA, NBA, Boxing, Football, Esports, and international fixtures), fish games, slots, and eBingo. All game categories are accessible from one account with no separate sign-up per section.

Yes. The Bet section covers Philippine basketball including PBA games, alongside NBA, international basketball, boxing, football, esports, and other major sports events. Markets and available fixtures are shown in your account after logging in.

No. There is no system, strategy, or betting pattern that guarantees wins on any game of chance. Slots, live casino, fish games, and sports betting all involve real financial risk. Anyone claiming to sell a winning system for Scattna games should not be trusted. Gaming is entertainment — please play responsibly.

Scattna is fully mobile-friendly and works in your smartphone browser on both Android and iOS. There is also a dedicated Scattna app available for a smoother experience. Your account syncs across all your devices — desktop, tablet, and mobile — in real time.

Visit the Wins page to see recent player wins across all game categories on Scattna. It's updated regularly and gives a real sense of what's happening across the platform.

Account Security

Yes. All data transmitted between your browser or the Scattna app and our servers is protected with SSL/TLS encryption. We handle your data in accordance with our Privacy Policy. Your financial details are never stored in plain text and are only used to process transactions in your name.

OTP (one-time password) is a single-use code sent to your registered Philippine mobile number. It's required to verify your identity during sensitive actions — like logging in from a new device or processing a withdrawal. OTP verification ensures that only you can authorise account actions, even if someone else knows your password.

Do not click any links or provide any information. Official Scattna communication comes from our verified channels and will never ask for your full password. If you receive a suspicious message, forward the details to [email protected] immediately so we can investigate. Always log in directly from scattna.app — never from links in unsolicited messages.

VIP Programme

Every registered Scattna player is automatically part of the VIP programme. Points are earned with every bet you place across all game categories — live casino, sports betting, fish games, slots, and eBingo. As your points accumulate, you progress through VIP tiers with access to better rewards and account benefits.

No separate sign-up is needed. Every Scattna account is enrolled in the VIP programme from the moment it's created. Your current tier and point balance are visible in your account dashboard after logging in.

Point expiry policies are detailed on the VIP page. We recommend checking there for the most current and accurate information. If you have specific questions about your points balance, contact [email protected] with your account details.

Responsible Gaming

Scattna provides deposit limits (daily, weekly, monthly), session time reminders, a cooling-off period (24 hours to 30 days), and permanent self-exclusion. These tools are available free of charge in your account settings. Full details are on our Responsible Gaming page.

A cooling-off period is temporary — you choose a duration and your account is paused. Access resumes automatically when the period ends. Self-exclusion is permanent: your account is closed and cannot be reopened. Choose self-exclusion if gaming has become a genuine problem, not just a break you need.

Log in and go to the responsible gaming or account settings section. From there you can set a daily, weekly, or monthly deposit cap in PHP. Once set, the limit takes effect immediately and cannot be increased until the current period ends — this is intentional to prevent impulse increases.

Jump to Category

Account & Registration Deposits & Withdrawals Games & Betting Account Security VIP Programme Responsible Gaming

Still need help?

Our support team is available 24/7. Email us at [email protected] with your registered name and mobile number and we'll get back to you as quickly as possible.

Quick Links

Platform Overview

Browse the Full Scattna Platform

Everything you can access once your account is active — all in one place, built for Filipino players.

Live Casino

Play Baccarat, Roulette, and Blackjack with live dealers streamed in real time. Visit the Live Casino page for game details.

Sports Betting

Bet on PBA, NBA, Boxing, Football, Esports and more. All wagers placed and settled in PHP. See the Bet page for available markets.

Fish Games

Action-packed multiplayer shooting games with real PHP prizes. Popular with Filipino players. Check out the Fish Games page.

VIP Rewards

Earn tier points on every bet across all categories. Progress through VIP levels for better account benefits. Details on the VIP page.

Mobile App

Download the dedicated Scattna app for the smoothest mobile experience on Android and iOS. Visit the App page for the download link.

PHP Withdrawals

Withdraw your balance in Philippine Peso to your local bank account or registered e-wallet. Full process on the Withdrawal page.

Still Have Questions? We're Here.

If you didn't find the answer above, our support team is available 24/7 at [email protected]. Not a member yet? Registration is free and takes under two minutes — create your account and start exploring Scattna today.

Create Free Account Log In
💬

21+ only. Play responsibly.